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Client Development Director
Client Development Director
Phillips
Post Date: 02 Mar 2022

JOB OVERVIEW

Acting as the manager of, and expert on, client information and client strategies for Phillips’ clients and prospective clients in Asia for Phillips, the Client Development Director will be responsible for partnering with management, key specialists and Regional Directors to understand individual clients, proactively gather and record information on a regular basis to consolidate those client relationships, and support to increase and enhance clients’ activity with, and loyalty to, Phillips.

This will involve responsibility for developing, supporting, and implementing effective and realistic top client programs and general client programs in Asia with a focus on relationship cultivation to increase client transactions.

Duties and Responsibilities

ASIAN TOP CLIENT PROGRAM; Working with the management, specialists, and Regional Directors in providing support, administering, and overseeing the Asian top client program, with the objective of increasing the overall number of top clients known to, and transacting with, Phillips and supporting the long-term business getting and client development strategies to increase client participation in our evening sales. Provide client intelligence to inform cross-departmental ‘top client discussions’, identifying current and prospective clients to focus on for engagement.    

RESEARCH: Gather and share client intelligence data ensuring all information is captured on Phillips’ systems by client development team.  Generate reports, summaries and recommendations to inform and support business development efforts. 

GENERAL CLIENT REVIEW AND ANALYSIS: Conduct regular client reviews within the Business Development and Specialist teams to assist with building effective client target strategies. Provide data support and analysis to inform the development of effective consignment strategies and buyer development strategies. Assist the Marketing, Business Development and Events functions with planning and compiling guest lists for client events and generating pre-event briefings.  Participate in post-event debrief sessions to review gathered client intelligence, identify business opportunities and ensure the intelligence is captured in CDS and followed up on.

CDS: Contribute to CDS software development processes as they apply to CDV functionality, working closely with the International Head of Client Intelligence.

OTHER DUTIES: Perform other duties as identified.

Professional Skills and Experience

  • Minimum 10 years of experience in a similar in an auction house or internationally recognized gallery.
  • Strong business sense and an excellent understanding of the art market.
  • Exceptional client knowledge and intelligence, and the ability to create effective client strategies. 
  • Exceptional data mining, qualitative and analytical skills with ability to synthesize data and think conceptually.
  • Excel skills to organize data and create reports. 

Education and Training

  • Bachelor’s Degree in Art History or a related subject

Personal Attributes

  • Strong interest in developing client relationships.
  • Meticulous attention to detail.
  • Strong decision management skills with the ability to take the lead and problem solve.
  • Excellent communication and influencing skills.
  • Excellent client management skills including confidence, tact and diplomacy.
  • Strong client management ethic, extreme discretion with confidential and sensitive information and respecting clients’ confidentiality.
  • Ability to successfully collaborate with all other areas within the business.
  • Excellent verbal and written presentation skills; ability to explain complex information clearly and simply; ability to listen and communicate in a professional manner with a wide variety of internal and external clients.
  • Proactive and self-motivated with excellent organizational skills and the ability to work on own initiative.
  • Excellent time management skills, ability to multitask, meet targets and handle high pressure environment.
  • English is a must. Multiple foreign language skills are desirable.

Working Conditions

  • Work is undertaken primarily within an office environment.
  • Travel as required and approved to our other regional offices.

To apply, please email a resume and cover letter to [email protected].

JOB DETAILS

Location
Hong Kong, China

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