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Client Liaison
Client Liaison
Sotheby's
Post Date: 06 Nov 2021

JOB OVERVIEW

Overview

The Client Liaison is the first and most direct contributor to the client experience of potential or existing consignors at Sotheby’s who submitted their property via our SELL page. They will report to, work directly with, and support a core team member in ensuring that enquiries are dealt with in a timely manner and goals are met. The candidate will aim to increase results by decreasing client response time and increase consignments through pricing follow-up phone calls or emails, and liaising with departments and internal stakeholders (i.e. specialist departments, regional offices, business-getters, client care, etc.). In addition, this position will be tracking and analysing client data, updating the system, gathering feedback, and implementing solutions. As a member of the Pricing Team, it is the responsibility of the Client Liaison to support a seamless online client experience and throughout the consignment process.

Responsibilities

• Follow-up with clients on priced items through phone calls or emails
• Monitor and address incoming client enquiries
• Liaise with specialist departments, regional offices, and business-getters
• Liaise with the client care team to ensure that enquires are escalated appropriately
• Update the system to ensure data integrity
• Accountable to demonstrate a thorough understanding of the company’s auction process to effectively communicate with existing and potential clients
• Offer a thorough and excellent service to clients in line with corporate standards, acting as an ambassador for Sotheby’s
• Participate in ad hoc projects, as needed

Qualifications

• Educated to graduate standard, ideally with a BA or MA
• Excellent interpersonal and communication skills with a pleasant client service-oriented attitude
• Excellent written and spoken communication
• Previous experience in a client service driven industry
• Demonstrated ability to multi-task and prioritize in a fast-paced environment
• Thorough knowledge of Sotheby’s internet site
• Advanced in Microsoft Word, Excel, and Outlook
• Self-motivated and able to work effectively alone using initiative, as well as part of a team
• Proven experience employing problem solving skills when dealing with internal and external clients
• Strong follow-up skills with attention to detail
• General knowledge of art history and art market preferred
• Foreign language(s) a plus

Job Title: Client Liaison

Department: Digital Initiatives

Location: London Bond Street

Status: Permanent, Full Time

Application Deadline: 7th November 23:59

Sotheby’s multi-cultural business is our heritage, our key to success now, and in the future. We want our workforce to reflect the diverse voices of both our clients and the world around us, and have a shared commitment to an inclusive and innovative workplace. All this means we welcome applications from all candidates. Our doors (like our exhibitions) are open.

If you require any additional support to attend an interview please do get in touch.

Any job application you submit to us will be assessed using criteria based on the knowledge, skills and experience required for the relevant post. Please note however, any offer of employment will be conditional upon your rights to work in the UK or you gaining permission to work in the UK.

JOB DETAILS

Location
London, UK

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