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Client Relationship Officer
Client Relationship Officer
Christie’s
Post Date: 04 May 2022

JOB OVERVIEW

The Role

The primary function of the Client Relationship Officer is to cultivate, build and provide seamless day-to-day support and service to clients and Management to create further opportunities for business with Christie’s.

Specific duties & responsibilities will include but are not limited to

Business Development

·         Work directly with the clients and staff to cultivate further opportunities for business.

·         Provide service via phone and on-site/off-site support.

·         Provide pre-sale and post-sale  service

·         Develop a deep familiarity with all clients and their collection, anticipating and responding to their needs.

·         Strategize, analyze and formulate the development of new clients and implement development strategy.

·         Answer and follow up through with incoming calls and request and assist clients in a timely manner.

·         Participate in telephone bidding with clients during auctions.

·         Work closely, efficiently and effectively with Specialist Depts, Senior Management, Client Development, international and regional offices and internal support departments, to serve the clients.

·         Maintain thorough client cfiles and update Siebel as appropriate

·         Perform other duties as assigned by Manager.

Process Implementation

·         Maintain thorough client files and update Client Relations Management system as appropriate.

Metrics and Reporting

·         Maintain relationships whilst promoting other avenues of revenue, eg private sales, consignments, e-commerce – supporting clients where necessary alongside relevant departments.

Enhancing Christie’s brand

·         Act as representative of Christie’s and builds relationship with external shareholders.

·         Use own relationship to maintain and grow Christie’s presence in the market, grow its market share and create competitive advantage.

Events and Partnerships Coordination     

·         Plan and execute all events related to marketing/ PR and sales preview, liaising closely with strategic partners where relevant

·         Create and maintain the events calendar

·         Coordinate invitation and mailing process

·         Identify and help negotiate strategic partnerships

The Candidate

•                Bachelor’s degree with at least 3-5 years of art-related/luxury retail or hospitality experience involving client facing.

•                Excellent communication and interpersonal skills, including superior written and spoken English and Thai.  Proficiency in any third language an advantage.

•                Well-connected and networked in the targeted geographic market.  Excellent client services.

•                Ability to work with discretion when dealing with highly confidential information.

•                Strategic and creative thinking.

•                Process and goal driven with superior organizational skills.

•                Strong follow up skills and attention to detail.

•                Ability to work independently and as part of the team.

•                Ability to remain calm in stressful situation and work effectively in fast paced and time-sensitive situations.

•                Multi-tasked with strong time management capability.

•                Computer literate.  Email, Excel, Word and PowerPoint.

JOB DETAILS

Location
Bangkok, Thailand

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