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Client Service Representative (Mandarin Speaker) – Operations
Client Service Representative (Mandarin Speaker) - Operations
Christie’s
Post Date: 28 Feb 2022

JOB OVERVIEW

The Company

Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments or in our more Operational focused teams we are all working together with one common goal in mind: to continue the success of this over 250 year old company, steeped in history, bringing constant innovation whilst not forgetting our age old values; Respect, Passionate Expertise, Exceptional Client Service, Teamwork, Integrity, Business Judgement & Innovation. Colleagues across all departments are truly passionate about what they do and it is constantly inspiring to work with industry leaders across all segments of the business.     

The Role

The Client Service Representative represents Christie’s to clients and the general public, embodying the business’ core values and upholding Christie’s Client Service Standards. The Representative handles a variety of client queries in person, on the telephone and via email as they relate to all transactional aspects of bidding, buying, selling, locating and shipping property in upcoming sales.  This position requires active listening, efficient problem-solving, strong attention to detail, and effective judgment in addressing client queries and escalating issues as appropriate. 

Specific duties & responsibilities will include but are not limited to

  • Handle general client (internal and external) inquiries across all communication channels as outlined in Christie’s Client Service Standards according to departmental guidelines including, but not limited to: view/auction information, sale results, Christies.com, Christie’s LIVE, bidding, catalogue subscriptions, payment, and collection.
  • Respond to auction estimate requests via email and in the Auction Estimate System.
  • Provide Front of House support to greet and assist clients.
  • Take bid requests and support paddle registration, checking account to ensure it is in good-standing.
  • Support Catalogue Subscriptions by taking catalogue orders over the telephone.
  • Answer complex inquiries about our eCommerce sales, ranging from registration to shipping.
  • Record client feedback, as well as problem-solve and take ownership of more complex situations.
  • Answer questions about payment methods and collection options.
  • Amend client information in client management system.
  • Maintain strong awareness of overall business activities to communicate relevant information.
  • Others duties as assigned by Manager

The Candidate

  • Bachelor’s degree preferred, or equivalent work experience.
  • Fluency in oral and written Mandarin Chinese
  • Knowledge of and enthusiasm for fine and decorative arts (preferably BA in Art History).
  • Ability and willingness to reflect the image and standards of Christie’s in all situations.
  • Excellent communication skills, including superior professional written and spoken communication.
  • Excellent general IT skills and ability to learn Christie’s systems.
  • Demonstrated superior client service and interpersonal skills, with interest in working with a wide variety of people, including good listening skills with high level of patience.
  • Detail oriented with a high degree of organization and ability to multi-task, prioritizes, follow up promptly, remain calm in pressured environment.
  • Willingness to work well as a team member and promote team effectiveness, including an ability to work professionally and responsibly with all departments within the client service delivery chain.
  • Desire to learn and take on new challenges with willingness to accept assignments with positive, team-oriented attitude and a flexible approach to work.
  • Commitment to regular and punctual attendance.
  • Ability to work flexible hours, including some evenings and weekends for sale coverage.
  • Ability to work both remotely and on site required.


The Benefits

  • Comprehensive Medical, Dental and Vision care plans for employees and dependents (On average, Christie’s pays 80% of total premiums)
  • 401(k) Savings Plan – Christie’s provides a matching contribution up to 5% (subject to IRS limits)
  • Life Insurance – 3x base salary up to $400k (100% paid by Christie’s)
  • Disability Insurance (100% paid by Christie’s)
  • Generous time-off and leave policies; including 100% Paid Family Leave up to 16 weeks.
  • Onsite weekly yoga class
  • Fitness Reimbursement Program: reimbursement of eligible fitness fees and memberships up to $520 per year
  • Annual Discretionary Performance Bonus Plan
  • Commuter Benefits – Pre-tax money towards your daily commute with a Christie’s contribution of $21 per month
  • Back Up Child & Elder Care –  up to 10 days of back-up Child or Elder Care through Bright Horizons
  • CSR (Corporate Social Responsibility) Day- Each employee receives one paid day per year to dedicate their time to a charity of their choice.
  • Perks and Discounts through Zo and Plum Benefits   

*Christie’s reserves the right to change company benefits at any time

JOB DETAILS

Location
New York, USA

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