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Client Strategist – China Focus
Client Strategist – China Focus
Sotheby’s
Post Date: 19 Sep 2022

JOB OVERVIEW

ABOUT SOTHEBY’S

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Synonymous with innovation, Sotheby’s promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.

Key Objective:

The strategist / analyst’s primary responsibility is to define and set actionable client strategy for China business (incl. auction, BN marketplace etc.,). He/she aim to working closely with China MD as well as local specialist/client liaison, provide an unrivalled experience to our Priority Clients by providing value-added client analysis, integrated sales insights, market trends forecasting etc.

Responsibilities include:

Client Strategy:

  • Setting and evolving client strategies cross categories by analysing all existing transaction and identifying challenges and opportunities to generate timely and appropriate next steps and tracking progress regularly.
  • Proactively overseeing the review of client profiles and organising strategic client review meeting to support local team identify gaps, progress, and opportunities in their portfolio of clients.

Research & Analytical work:

  • Providing market research on client acquisition by utilizing news articles, WealthX, Forbes and Hurun Lists and other such sources.
  • Identifying cross dept and cross channel client growth opportunities and provide data insight.
  • Responsible for client segmentation, bid/ sales analysis, KPI (if have) measurement and etc.
  • Enhancing China business and client data capabilities and continuously optimize client data platform.
  • Collect local requirement for the BI report

Bids Depts / Client Service:

  • Summarizing the bids from local team for each sale
  • Providing ad-hoc client service support to local team including Condition Reports, Selling Points etc.

Events:

  • Facilitating the organization of client events in collaboration with local team, Events and Client Strategy.
  • Proactively coordinating communications with Events to ensure timely invitation mailings and follow up event information is added to the client system.

Others:

  • Maintaining files (digital or hard-copy depending), Organizing Mail, Managing mailings and packages to clients via messenger and UPS/FedEx
  • Proof-reading and cross-referencing documents as needed
  • Create PowerPoint presentations (i.e. Lectures) as needed

Qualifications

  • Bachelor’s Degree required
  • Minimum 3 years of experience on business intelligence, business analytics, CRM analytics
  • Auction business experience is a plus
  • Strong written/ drafting skills for correspondence, reports and presentations
  • Adept at handling sensitive and confidential information in a discreet and professional manner
  • Strong multi-tasking and prioritizing skills
  • Good judgement and constantly on point in representing the Sotheby’s brand
  • Excellent interpersonal skills, enthusiastic client service attitude, team spirit and excellent telephone manner
  • Strong communication and influencing skills
  • Experience in analytics toolkit: excel, SQL, Python, be familiar with BI tools will be a plus.
  • Skillful ability to interact in a calm, mature and professional manner

To view our Candidate Privacy Notice for the US, please click here.

To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here.

The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.

JOB DETAILS

Location
Shanghai, China

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