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Collector Services Associate
Collector Services Associate
Artsy
Post Date: 27 Aug 2023

JOB OVERVIEW

Artsy’s mission is to expand the art market to support more artists and art in the world. Artsy has created the world’s largest two-sided art marketplace, offering more than 1 million works by 100,000 artists from 4,000 leading galleries, fairs, auction houses, and institutions across 190 countries.

Artsy is currently seeking a Collector Services Associate to play a critical role expanding our new Collector Sales business. This dynamic team has been formed to realise Artsy’s mission of a more liquid secondary art market.

As the Collector Services Associate, you will be a crucial link between buyers and sellers across our gallery, auction, and collector network. You will close sales and ensure a smooth purchasing experience through both client and administrative support. This role presents a distinctive opportunity for an ambitious, tenacious, and client-focused individual to operate at the forefront of a swiftly evolving company. Our ideal candidate will be organised, comfortable navigating ambiguous problems, and interested in growing into a sales or business development role.

What You’ll Do:

  • Use internal systems to identify and contact clients with possible sales opportunities
  • Call buyers and sellers to drive sales through Artsy’s eCommerce tool
  • Provide administrative support to private transactions, including coordinating shipping and processing seller remittance
  • Manage the team’s front line inboxes, including answering collector inquiries, and triaging requests to the appropriate stakeholders
  • Assist with streamlining operations across sales channels to ensure a smooth and consistent customer experience

Who You Are:

We welcome you to apply regardless of “checking all the boxes” below, and are excited to hear what you can bring to the team.

  • Strong interpersonal and communication skills, both written and verbal.
  • Sales-oriented mindset with the ability to persuasively engage clients over the phone and via email.
  • Proficiency in using internal systems and data to manage client interactions and sales leads.
  • Detail-oriented and highly organized, capable of managing multiple tasks and priorities.
  • Ability to work collaboratively in a fast-paced, dynamic environment.
  • You understand and can exercise the importance of discretion and handling sensitive customer information
  • Prior experience in customer service, sales, or art-related industries is a plus.
  • This role will be based in London.
  • You are currently authorized to live and work in London.

What We Offer:

  • Opportunity to reimagine the art industry while working with a talented, diverse, international team.
  • Competitive salary and equity
  • Flexible time off: our culture of trust and empowerment allows employees to take the time they need away from work while still excelling in their roles
  • We are a global hybrid team: most employees work from our NYC, London, or Berlin offices 2-3 days per week. (In-person expectations vary by role)
  • Private healthcare & benefit options, including: medical, dental, enhanced parental leave, Pension Plan, life assurance, Employee Assistance Programme featuring free mental health support, physio, and more
  • Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture
  • Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global “All Hands” meetings, “Artsy Salon” (a yearly exhibition of our team’s creativity), attendance to art world events, and more

Artsy Values

Artsy has five core values that will inform your experience at Artsy.

  • For the Love of Art: We have relentless curiosity, empathy, and passion for collectors, artists, and the art market. We are here to make the art world more fair and welcoming.
  • Own Our Outcomes: We are all individual owners of Artsy’s shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes.
  • Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us.
  • Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves.
  • Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection.

ARTSY IS AN EQUAL OPPORTUNITY EMPLOYER. WE VALUE A DIVERSE WORKFORCE AND AN INCLUSIVE CULTURE. WE ENCOURAGE APPLICATIONS FROM ALL QUALIFIED INDIVIDUALS WITHOUT REGARD TO RACE, COLOR, RELIGION, GENDER, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, AGE, NATIONAL ORIGIN, MARITAL STATUS, DISABILITY, AND VETERAN STATUS.

JOB DETAILS

Location
London, UK
Fields

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