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Director, Strategy (Commerce)
Director, Strategy (Commerce)
Post Date: 14 Aug 2023


This role is for a world-class strategist to help shape the future of digital commerce. Commerce at Huge sits at the intersection of our crafts – bringing together creative, data, and technology to define build and deliverReporting to our head of commerce, you will focus on leading strategy engagements for commerce clients, with a focus on B2C commerce and services. You’ll support clients as they transform their digital commerce strategies across owned and third party channels. This is a highly visible role, with opportunities for public speaking, thought leadership, and partnering directly with client executives and with regional Huge leadership.In addition you’ll support management of our standards for what ‘good’ looks like in a rapidly changing and highly competitive commerce environment. You will be a self-starter and builder who thrives in change and is able to bring clarity and purpose to complex problems. You have a breadth and depth of transformation and consulting experience that gives you a strong foundation in modern multichannel commerce.

What You’ll Be Doing.

  • Partnering with clients, client partnership teams and our crafts to deliver compelling commerce work and to support key growth accounts.
  • Delivery of our core consulting offerings to clients across a range of B2C commerce and services brands.
  • Management of Huge’s standards of what ‘good’ looks like for consumer brands operating across owned and third party channels.
  • Working with our partnerships function to maintain strong strategic alliances with core commerce partners.
  • Supporting Huge’s commerce go-to-market strategy by contributing to thought leadership development.
  • Developing relationships across the Huge global network, influencing teams, supporting existing account needs, and reinforcing strong ties between the commerce practice and our crafts.

What We’d Like To See.
As a commerce SME you’ll partner across our crafts to help our clients drive growth through creative technology, transforming customer experience, and growth through creation of new offerings. You’ll bring industry expertise – both market-facing insights and deep understanding of commerce operations – to some of our most compelling work.

To That End, We Are Looking For
Strategists at Huge sit at the intersection of business goals, user needs, and organizational capabilities. They are orchestrators and leaders; thinkers and doers. They can define a vision, a strategy backed by a detailed roadmap to achieve it, and roll their sleeves up to support teams in delivering against that strategy.

  • A proven subject matter expertise (5-7+ years) in the commerce space – including a broad understanding of digital commerce and CX, merchandising, marketing, physical retail, and retail operations. You understand what it takes to run a digital commerce business, from site merchandising to pricing and promotions, from content management to SEO, and are very deep in the digital product development space, from design and engineering to user research and site performance optimization.
  • Strong understanding of the key challenges and value levers for B2C selling across owned and third party channels.
  • Familiarity with a broad range of commerce-related technologies across eCommerce, web content management (CMS, DXP), core merchandising, search, product information (PIM, PXM), payments, order management, point of sale, and marketing analytics.
  • Strong understanding of commerce and marketing data and an ability to build data-driven value cases.
  • Experience engaging with and presenting to senior leaders, especially VPs, heads of eCommerce, and leaders across marketing, customer experience, technology and retail ops.
  • Experiencing working and collaborating effectively with software and service partners.
  • Experience in multiple kinds of businesses (DTC, B2B, wholesale, physical retail, subscriptions) across various industries and scales.
  • A strong point of view on market and user trends in commerce.
  • Client-side experience is a plus, but not required.
  • A background in consulting or an MBA is a plus, but not required.

About Huge
Huge is a creative consultancy powered by human and AI collaboration. We partner with the world’s most ambitious brands to Make Huge Moves, which are creative solutions that deliver powerful outcomes. Huge helps clients unlock meaningful growth in areas ranging from AI business consulting, brand and customer experience, technology advisory, and strategy, to high-value audience analysis and product innovation. Founded in 1999 in Brooklyn, NY, Huge has more than 1,200 employees working across North America, Europe, Asia, and Latin America. The consultancy is part of the Interpublic Group of Companies. For more information, visit www.hugeinc.com.Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.


United Kingdom (Remote)

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