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Education & Engagement Associate
Education & Engagement Associate
Museum of Contemporary Art San Diego (MCASD)
Post Date: 01 Nov 2021


Museum of Contemporary Art San Diego: Education & Engagement Associate

Department: Education & Engagement

Reports to: Director, Education & Engagement

Employee Status: Full-time, Non-exempt

Hours Per Week: 40 hours a week

Primary Work Location: Downtown through April 2022, then La Jolla

Work Schedule: On site Thursday – Sunday, plus one day remote and/or on site

OUR WORK CULTURE: The Museum of Contemporary Art San Diego (MCASD) provides employees with a collaborative work culture where they can combine both their love and support of the arts and work in an enriching and diverse environment, while further developing their specific professional knowledge, skills, and abilities.

ABOUT MCASD: Come grow with us: With our current expansion efforts well underway at our La Jolla campus, which will double the building’s overall size, it is an exciting time to join MCASD. We are positioned to be a cultural beacon for the region upon re-opening our La Jolla flagship building. With its two locations, MCASD is the region’s foremost forum devoted to the exploration and presentation of the art of our time, presenting works across all media created since 1950. Located in the heart of downtown San Diego and in the coastal community of La Jolla, MCASD provides an unprecedented variety of exhibition spaces and experiences for the community, showcasing an internationally recognized collection and a dynamic schedule of exhibitions and public programs.

JOB SUMMARY: The Education & Engagement (E&E) Associate plays a crucial role in connecting the Museum with its community. This position will be responsible for developing and conducting programs and tours that connect the Museum’s permanent collection to its audiences from families, K-12 school participants, to lifelong learners. The E&E will be responsible for front desk responsibilities, including greeting visitors using check-in software, providing information on the Museum’s exhibitions, answering questions and phone calls. The E&E Associate will be well-versed in Museum programming and exhibitions and will provide educational information to program participants. Support the mission and vision of the Museum throughout the performance of duties.


  • Develop and implement education arts-integrated lessons for digital and in-person exhibitions.
  • Facilitate interactive in-person and virtual tours for schools and the general public.
  • Actively demonstrate a visitor-centric attitude by exemplifying excellent service at the front desk and in the galleries. Provide information about the Museum’s institutional history, membership, exhibitions, public programs, and visitor services.
  • Perform all aspects of friendly customer service while at special events.
  • Support research endeavors by conducting visitor surveys and observations.
  • Participate in scheduled training sessions and become trained in all exhibitions and programming; provide information to visitors about the Museums’ institutional history, exhibitions, and public programs.
  • Perform job while observing the Museum’s policies and procedures.
  • Ability to work some weekends and/or evenings.
  • Follow safety policies and procedures to ensure a safe work environment.
  • Other duties as assigned.

KNOWLEDGE, SKILLS, AND EXPERIENCE: Strong customer service skills with the ability to empathize with all participants. Strong oral communication, interpersonal, and public communication skills to interact with all levels of visitors, staff, and trustees. Strong attention to detail and multi-tasking skills while working with on-going distractions and occasionally high-volume attendance. Good written communication skills. Strong problem-solving skills with the ability to handle situations with tact and diplomacy. Good technical skills with proficiency in MS Office, Google Suite, Classroom, and social media platforms, such as Instagram. Two years recent, relevant experience or any equivalent education and experience in Art History, Studio Art, or Classroom Teaching. Knowledge of and/or experience in contemporary art preferred. Familiarity with gallery-based discussions that combine visual arts and academic subjects focusing on contemporary art and utilizing visual thinking and inquiry-based learning strategies preferred. Bilingual in Spanish language is required. Experience in video editing and basic graphic design is preferred.

PHYSICAL REQUIREMENTS: Ability to learn, comprehend, retain, and reiterate information. Ability to see, listen, and talk for extended periods. Ability to stand, sit, and walk for extended periods. Ability to remain in a sedentary position for extended periods. Ability to perform repetitive motions, making substantial movements of the wrists, hands, or fingers. Ability to use a keyboard for extended periods. Ability to lift, carry, push, or pull, exerting up to 30 pounds or a negligible amount occasionally or otherwise move objects.

BACKGROUND CHECKS AND SPECIAL LICENSING: Must be able to clear criminal background checks TB testing to work with youth may be required. Ability to learn and be certified in CPR-First Aid. Successful completion of museum-provided mandated reporter training.

VACCINATION STATUS: Must be fully vaccinated against COVID-19 and demonstrate proof of vaccination upon hire, unless approved for a disability or religious accommodation.

EOE STATEMENT: MCASD is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.


San Diego, USA

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