Within the Human Safety Net (THSN), we are currently looking for an Exhibition and Visitor Experience Specialist, who will report to the Director of the Procuratie Vecchie, who will be responsible for delivering the content strategy of The Home of The Human Safety Net in Venice via the interactive experience offered by “A World of Potential” and the temporary exhibitions. An exciting role delivering experiences connected to social innovation and community engagement to ensure public services and the management of relationships with visitors before, during, and after the visit experience.

Key responsibilities of the role will include:

• Exhibition Space Management & Activation, ensuring high levels of visitor traffic and engagement in collaboration with the Community Manager
• Manage exhibition space to ensure full-time functionality & updates with external service providers
• Connect and position the exhibition space in the network of innovative museums
• Manage the Art Studio and its temporary installations
• Organize group visits, guided tours and special initiatives to incentivize traffic
• Plan and execute partnerships to activate the exhibition space
• Collect and process data necessary for measuring user satisfaction and impact, and contribute to the creation of qualitative and quantitative reports
• Manage CRM and donations journey
• Manage and coordinate ticketing, exhibition & front desk staff via an outsourcing partner (eg. supervision of ticketing, surveillance, and mediation staff in welcoming and managing the public daily)
• Oversee the continuous training of staff in contact with visitors and mediators and supervise educational activities and mediation projects aimed at the public
• Management of signage and graphic and informational supports in the exhibition spaces

Requirements
Our ideal candidate will meet the following requirements:

• 3+ years of experience with temporary or permanent thematic, engagement-based exhibition space management in museums and cultural institutions (eg. Science and/or interactive musems) with a strong holistic knowledge of managing exhibitions in relation with audience traffic generation, with a focused attention on the development of Schools visits
• Academic background in Museology, Art Education, Cultural Mediation, Communication and UX, and Marketing of Artistic and Cultural Heritage
• Excellent knowledge of Office applications, particularly Excel and PowerPoint, and good knowledge of Salesforce CRM application and Survey applications
• A keen interest in innovation in exhibitions and in experiential learning, and a background in exhibition related project management is a requisite for this role
• Proven track record in onsite stage management, production management, and scheduling (including production plans and work back schedules)
• Understanding and proven exposure to sustainability principles and practices
• Strong budgeting and contract negotiation skills
• Excellent project management and execution skills
• Strong sensitivity for ethical sourcing, socially conscious staffing practices, and creating sustainable experience with a focus on low environmental impact and positive social impact in the communities in which you work
• Data driven in decision making
• Communication skills with the ability to work across all levels in an organization and build strong relationships with external organizations, able to work collaboratively within a fast-paced distributed team
• Creative and capable of coming up with innovative ways to further develop The Home of The Human Safety Net through engaging content
• Open-minded and excited about being part of a new initiative of The Human Safety Net
• Knowledge of Venetian environment is considered a plus

Company Profile
The Human Safety is the Group’s flagship initiative for the community and it contributes to Generali’s sustainability strategy, acting as a force for good in building a more resilient society. It is a social innovation hub powered by Generali’s skills, networks and solutions to promote social impact. It builds a network of people helping people to support the most vulnerable groups in unlocking their potential. It is a net bringing together the expertise and experience of dozens of NGOs, social enterprises and experts worldwide.

The engine of The Human Safety Net is a foundation initiated by Generali, extending our purpose of “enabling people to shape a safer future by caring for their lives and dreams” to the most vulnerable in our society, mobilising the company’s international network of 55.000 employees, 150.000 agents and 55 million customers towards shared goals. Its current programme focus areas are early childhood development and refugee livelihoods.

In 2022, The Human Safety Net found its new Home inside the Procuratie Vecchie in the heart of Venice, in Piazza San Marco, in a deeply symbolic location for Generali and the public at large. With its interactive exhibition, co-working space and auditorium, the Home acts as an open hub for social innovation and inclusion. The interactive exhibition “A World of Potential” is an opportunity to engage visitors in The Human Safety Net’s mission by offering them a journey to discover their own potential, in line with the Foundation’s programmes. The Exhibition space is complemented by The Art Studio, a space dedicated to temporary art exhibitions with a social purpose, a Café, a co-working space and a fully equipped events space. The Home serves as a hub of social innovation and an amplifier for The Human Safety’s initiatives. It fosters collaboration and creativity, driving impactful solutions and Public Programmes initiative for the audience and vulnerable communities. By coordinating with various stakeholders, it ensures the effective promotion of programs aimed at enhancing social inclusion and well-being. The hub also plays a crucial role in gathering and analyzing data to continuously improve the quality and reach of its services.

To learn more visit: www.thehumansafetynet.org.