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Gallery Manager
Gallery Manager
Hauser & Wirth
Post Date: 27 Sep 2022


Diversity of thought and experience creates the most brilliant communities, which is why Hauser & Wirth is an equal opportunities employer.

Hauser & Wirth is one of the world’s leading commercial galleries for Modern and Contemporary art, with locations across the UK, USA, Europe and Asia. Hauser & Wirth Somerset opened in July 2014 and has welcomed over 900,000 visitors. The Hauser & Wirth ethos sits at the very heart of the gallery – it is a place where art can successfully merge with architecture, craft, learning, community, landscape, food and farming – opening the door for creative ideas and collaborations.

We are looking for a Gallery Manager / Team Manager to oversee the visitor and client experience, and confidently manage the Front of House team (up to 35 people). The successful candidate will have significant expertise in motivating and confidently leading a front-of-house team, including delivering staff training and managing team performances whilst driving results. Furthermore, the Gallery Manager will lead by example in a fast-paced, ever-changing environment, maintaining exemplary front-of-house presentation standards.

The Gallery Manager role is a full-time position based at the Somerset gallery in Bruton, working five days per week, usually Tuesday to Saturday. Standard working hours are 9am – 6pm, including some overtime on weekends and during events.

Responsibilities include but are not limited to:

• Facilitating the smooth running of the gallery and its operations.
• Working in collaboration with the Operations Manager, Retail team and Directors to deliver the galleries programme of exhibitions and events.
• Submitting proposals, compiling, and contributing to budgets, reconciling credit card statements and processing monthly reports.
• Acting as the main point of contact globally in relation to front-of-house enquiries.
• Assisting with travel requirements, including as a point of contact out of hours.
• Coordinating the upkeep of various properties.
• Reporting repairs and maintenance to the Facility Manager
• Liaising with the Facility Manager concerning Health & Safety processes and training

Management of the Front of House Team:

• Supervising and coordinating the front-of-house team, including managing rotas, shift changes and payroll.
• Mentoring the front-of-house team and developing training initiatives, protocols and processes.
• Recruitment, induction and training of front-facing staff.
• Fostering and driving excellence within the front-of-house team

Company Culture:

• Embodying Hauser & Wirth’s mission, vision, and values.
• Representing Hauser & Wirth to a high standard within the local community.
• Partnering with the Sales Directors to ensure that all team members consistently represent the values of Hauser & Wirth.
• Partnering with People & Culture to support employee relations or sensitive issues.

Required knowledge, skills & experience:

• Bachelor’s degree or equivalent relevant experience (education within the arts not mandatory)
• 5+ years within a management position, with proven experience managing a team and HR processes
• Proven knowledge of visitor experience with a background in events desirable
• Highly adept mediation and problem-solving skills
• Strong and effective communication skills, with a proven ability to multitask and communicate across departments
• Proficient in Microsoft Office and Apple applications, including Sharepoint, Teams, Outlook, Word, PowerPoint, InDesign and Excel
• First Aid and Fire Warden qualified desirable but not essential


Please submit your resume and cover letter, including references, by email only to: [email protected]


Bruton, UK

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