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Head of Museums and Heritage
Head of Museums and Heritage
Crown Worldwide Group
Post Date: 19 Oct 2022


The Crown Worldwide Group is a collection of businesses providing mobility, relocation, logistics and storage services to corporate and private customers all over the world. We’ve been moving people’s lives for over half a century, always putting people at the centre of everything we do. We have a proud history in global logistics but we’re also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. We operate in a socially responsible way, considering the environment and the communities we work in through our CSR program.

For more information, please visit: https://www.crownworldwide.com.

Crown Worldwide Group currently has an opening for a: Head of Museums and Heritage

Location: Stockwell, London, SW4

Number of Roles: 1

Grade: M1

Position statement

The Head of Museums and Heritage manages the team responsible for the delivery of the museums and heritageservices to our private and corporate clientele, including transportation services, reporting directly to the Regional Director of Fine Art.

The focus of the role is on team management and the operational aspect of the service delivery, as well as ensuring the operational use of Crown’s systems are consistent and maximised to benefit both Crown & our clients.

  1. To lead in achieving the company goals to include; budgeted revenue, gross margin and profit; quality of service and development of our business’ operation.
  1. Deliver consistently high levels of service to give our clients the best possible experience of our services.
  1. Responsibility of the entire Museums and Heritage Department of the Crown Fine Art, UK&I business.
  1. Actively contribute individually, and as part of the Crown Fine Art Leadership team, in the design, implementation and adherence to company strategies and policies.
  1. Manage, motivate and support of all team members that report to you.
  1. To work as part of a global Crown Worldwide team, contributing to the success of Crown

Key responsibilities


  • To motivate, manage, develop, discipline and control all team members that report to you;
  • Maintain accurate personnel files to include holiday and sick leave entitlements, provide salary and staff development recommendations;
  • Observe the correct disciplinary procedures to include fair assessment, consultation and documentation in any disciplinary situation;
  • Responsible for recruitment and termination of staff, in consultation with Human Resources Dept. and General Manager;
  • Create an environment, which allows team work, innovation, enjoyment and shows our employees that we value them;
  • Leadership of Brand Values, and CSR initiatives relative to Crown.

Sales and business development

  • To act as the Sales Manager for Fine Arts in terms of our direct selling to achieve maximum conversion ratios in line with profit targets;
  • In conjunction with other stakeholders, set pricing policies in terms of margin relevant to market;
  • Maintain company policies specific to our direct sales effort to include production of weekly and monthly sales statistics;
  • To build and maintaining new relationships with galleries, museums and other sectors of the Fine Art market to gain and increase new business with these clients;
  • Provide business leads to other divisions within the company to facilitate client revenue growth;

Service delivery

  • Directly and indirectly provide our clients with exceptional services whilst in our care, ensuring their needs are met and they are fully understanding of our service offering.
  • Ensuring that visit targets are set and achieved;
  • Maintain high levels of quality and service. Designing and implementing service improvement plans as required.


  • Estimating, coordination and administration tasks, including Crown Fine Art Terms and Conditions are sent to each new client;
  • Timely invoicing and vigour in collecting aged debt. Payment policies and credit terms are observed by all staff;
  • Develop systems and procedures for the Fine Art division;
  • Ensure the company complies with all regulatory body requirements and employees observe the law of the land;
  • Ensure reporting deadlines are observed;
  • Other duties as directed by the General Manager.


Measure of performance

  • Financial performance of the Fine Art business and Museums and Heritage Department;
  • The development and implementation of company goals and strategies;
  • Morale and performance of all staff that report to you;
  • Quality of service and support offered to our clients;
  • Insurance claims and issues of poor performance.


Skills and Experience


  • Excellent analytical, interpersonal, and verbal/written communication skills;
  • Ability to work in a potentially rapidly changing environment by being flexible at all times;
  • Strong appreciation of business processes and challenges;
  • Ability to set priorities, manage your time and workload and dependably meet strict deadlines with a high degree of accuracy and professionalism;
  • Exhibit high energy and ability to work efficiently while managing stressful situations;
  • Display confidence and a can-do attitude with a willingness to delegate tasks to support staff effectively;
  • Solution oriented approach to problem solving and decision making;
  • Proven excellence in anticipating next steps and providing proactive communication to the relocating executive and /or client;
  • Team player.

Professional Knowledge and Skills

  • Experience within the Fine Art logistics at management level, ideally within the museum and/or heritage art market is highly desirable;
  • Experienced in the leadership and development of people;
  • Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders;
  • Well-developed administration and organisation skills with strong attention to detail;
  • Strong verbal and written communication and presentation skills;
  • Experience in face-to-face customer counselling roles;
  • Cultural sensitivity and awareness;
  • Proficient computer skills with experience using Microsoft Excel and other reporting functions.



Crown Core

  • Determined
  • Caring
  • There
  • Open-minded
  • Sharing
  • Interpersonal skills/[presentation skills
  • Intercultural Awareness
  • Problem Solving/Analysis
  • Planning
  • Quality


Stockwell, UK

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