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Head of Visitor Relations
Head of Visitor Relations
San Francisco Museum of Modern Art (SFMOMA)
Post Date: 22 Nov 2021

JOB OVERVIEW

SFMOMA’S COMMITMENT TO SAFETY

‘We endeavor to create a safe environment that allows us to do what we do best – share the art of our time with passion and purpose. Accordingly, as a part of our commitment to health and safety, COVID-19 vaccination are required for all current and newly hired employees and contractors.’

Reporting to the Chief Marketing Officer (CMO), the Head of Visitor Relations will oversee the Museum’s Visitor Experience, Security, Retail, E-Commerce, and Food & Beverage Program Portfolio at SFMOMA and provide strategic direction to grow engagement and provide a best-in-class visitor experience. 

You will be responsible for leading, designing, and executing exceptional business standards concerning visitor experience, operations, talent development, and financial performance. We are looking for a highly motivated and creative individual with a strong sense of branding and consumer engagement, eager to bring their fresh perspective to SFMOMA. The Head of Visitor Relations is the hospitality driver, visitor and buyer retention owner, and source of inspiration for the team.

The Head of Visitor Relations is responsible for developing and maintaining strong relationships with our partners, vendors, and key stakeholders, ensuring a consistent, high level of service excellence based on established Museum standards and visitor expectations.

This critical role provides strategic and operational leadership for all museum activities involved in planning, developing, operating, and maintaining a hospitality-driven guest experience, while improving revenue-generating capacity, increasing productivity, and providing a safe and efficient working environment. This position develops strategic museum goals, transforms them into tactical plans, and provides leadership to ensure they are attained.

Learn more about the expectations and qualifications for this role in the attached job description. Applications without a cover letter will not be considered.

SFMOMA is an equal opportunity employer committed to diversity.

Job Details

Reference #33301
Posted on17 Nov 2021
Closes on01 Dec 2021 23:55
DepartmentDirector’s Office
Expertise10+ years
Career levelBA, AA, Highschool Diploma or GED, Other
Hours/StatusFull-Time
More details (document)Head of Visitor Relations Oct 2021.pdf

JOB DETAILS

Location
San Francisco, USA

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