fbpx
tag Sign Up for our Newsletter
Site Logo
Don’t miss out on the art world’s most entertaining newsletter - every Friday. And career news every Tuesday.
Become a members
Membership Manager
Membership Manager
Museum of Contemporary Art San Diego (MCASD)
Post Date: 01 Nov 2021

JOB OVERVIEW

Museum of Contemporary Art San Diego:  Membership Manager

Department:  Advancement

Reports to:  Director, Philanthropy

Employee Status:  Full-Time, Exempt

Primary Work Location:  La Jolla / Currently some remote due to COVID-19

OUR WORK CULTURE:  The Museum of Contemporary Art San Diego (MCASD) provides employees with a collaborative work culture where they can combine both their love and support of the arts and work in an enriching and diverse environment, while further developing their specific professional knowledge, skills, and abilities.

ABOUT MCASD:  Come grow with us:  With our current expansion efforts well underway at our La Jolla campus, which will double the building’s overall size, it is an exciting time to join MCASD.  We are positioned to be a cultural beacon for the region upon re-opening our La Jolla flagship building.  With its two locations, MCASD is the region’s foremost forum devoted to the exploration and presentation of the art of our time, presenting works across all media created since 1950.  Located in the heart of downtown San Diego and in the coastal community of La Jolla, MCASD provides an unprecedented variety of exhibition spaces and experiences for the community, showcasing an internationally recognized collection and a dynamic schedule of exhibitions and public programs. 

JOB SUMMARY:  The Membership Manager reports to the Director of Philanthropy and is responsible for developing, leading, and executing a strategic plan for the Museum’s General Membership program. This is a unique moment in the Museum’s history and provides a unique opportunity for creativity and strategy in building a new Membership program from the ground up. In addition to stewarding current members and increasing their engagement with the museum, the Membership Manager will focus on expanding the number of donors and members participating in membership and annual giving programs. The position will also work closely with the Database and Operations team to research, identify, evaluate, cultivate, and steward the Museum’s most promising new and existing donor prospects in the community and play a key role in moving donors along the giving pipeline.  Support the mission and vison of the museum.

ESSENTIAL FUNCTIONS:

  • Conceive, plan, and implement multi-channel strategies for the cultivation, acquisition, and renewal of members.  Manage all aspects of the membership program, including acquisition, retention, gift processing, database management, and member servicing to achieve membership goals.
  • Establish and reach audience and revenue goals on an annual basis, tracking and interpreting key performance indicators and adjusting strategy accordingly.
  • Implement and communicate a retention and growth strategy that uses MCASD’s exhibitions and program offerings as an opportunity to engage and grow our member audience.
  • Establish membership levels and benefits to optimize member engagement, retention, and recruitment and to foster a sense of community at the museum.
  • In collaboration with the Advancement Operations Manager, create systems and processes to gather data about members to facilitate effective communications and programs.
  • Plan, execute, and market the Field Trip Program to the members and public in the Southern California and Baja California regions with other departments and teams as determined.
  • With support from the events team, plan and execute member programs and events.
  • In partnership with Marketing, draft content for e-newsletter and other member e-communications; ensure brochures, cards, and other core membership materials, etc., are updated, printed, and mailed in a timely fashion; develop content for member onboarding, welcome packets, and tax deductibility/thank you letters.
  • Work with the Museum’s front of house staff to ensure effective on-site membership sales, including staff training, membership materials, and promotions to encourage non-member prospects to join.
  • Build relationships with the members and donors, identify and qualify top prospects and current donors with the greatest capacity to increase giving to the Museum.
  • Ensure that members receive proper acknowledgement, recognition, and stewardship.
  • As necessary, participate and work with the Advancement Committee to share members reports and manage their prospect opportunities.
  • Regularly report to senior leadership and the Board on the status of membership and development efforts.
  • Follow policies and procedures to ensure a safe work environment.
  • Other duties as assigned.

KNOWLEDGE, SKILLS, AND EXPERIENCE:   Proactive visionary with a proven track record in the identification, cultivation, solicitation, and closure of philanthropic gifts from individual donors; results-oriented with excellent organizational and planning skills; entrepreneurial self-starter and team player with energy, enthusiasm, and flexibility; strong negotiation and presentation skills; good analytical skills to assess and report on membership performance; outstanding interpersonal skills with the ability to maintain professional decorum and interact with employees, members, Trustees, and donors; strong technical skills with a proficiency in database management and MS Office; event planning experience a plus.  Bachelor’s Degree and three years’ recent, relevant membership, development, and/or fundraising experience with one year experience supporting or managing a membership program or any equivalent combination of education and experience.  Knowledge of and/or experience in contemporary art preferred.

PHYSICAL REQUIREMENTS:  Ability to see, listen, and talk for extended periods.  Ability to perform repetitive motions, making substantial movements of the wrists, hands, or fingers.  Ability to use a keyboard for extended periods.  Ability to remain in a sedentary position for extended periods.  Ability to lift, carry, push, or pull, exerting up to 25 pounds or a negligible amount occasionally, or otherwise move objects, including the human body. 

BACKGROUND CHECKS AND LICENSING:  Must be able to clear criminal background checks.

VACCINATION STATUS:  Must be fully vaccinated against COVID-19 and demonstrate proof of vaccination upon hire, unless approved for a disability or religious accommodation.

EOE STATEMENT:  MCASD is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

JOB DETAILS

Location
San Diego, USA

Latest Careers Articles

An Arty Guide to the Perfect After-Work Moment
An Arty Guide to the Perfect After-Work Moment
A Surreal Oasis: Inside Jacquemus' New Parisian Dream Office
A Surreal Oasis: Inside Jacquemus' New Parisian Dream Office
Great Words to Use in Your CV
Great Words to Use in Your CV
How to decline a job offer with grace
How to decline a job offer with grace