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Museum Experience Representative
Museum Experience Representative
San José Museum of Art (SJMA)
Post Date: 05 May 2022

JOB OVERVIEW

Position Summary:   

The San José Museum of Art (SJMA) has an exciting opportunity for a Museum Experience Representative (MER), in our Museum Experience and Education (MEE) department. Come and be a part of a small team of creative and dedicated museum front-line staff who facilitate Museum engagement and promote a positive visitor experience while learning and sharing about art!  

Essential Duties and Responsibilities: Although this is a comprehensive list of duties, other duties may be assigned.

  • Provides excellent customer service while ensuring the safety of visitors, staff, and Art works.
  • Demonstrates good working knowledge of the SJMA exhibitions, programs, facilities, and activities. 
  • Promotes Museum programs and events and processes ticket sales. 

               – Promote and process membership sales, encourage onsite Annual Fund donations, and support Museum Store sales.                

– Facilitate advanced ticketing sales for programs and special events. 

  • Assists with Exhibition Interpretation evaluation, visitor tracking, and attendance studies. 
         – Summarize observations in the Museum spaces to communicate front-line operation insight and support        data reporting needs. 

         – Boost growth of constituency data collection to support 360° view of visitors and businesses that play a role in the success of SJMA. 

         – Writes reports and assesses visitor engagement as needed. 

  • Ensures a welcoming, positive, and informative visitor greeting and orientation. 
  • Strong working knowledge of current Board of Trustees and VIP guests and to welcome accordingly. 
  • Communicates with a variety of visitors with diverse interests and abilities in a manner that enhances their general understanding of Art, Artists, and the Museum. 
  • Responsible for daily set up for public spaces and special events; maintains supplies and oversight over organizational health and safety measures. 
  • Knows and communicates Museum policies and procedures in a positive and calm manner. 

               – Effectively resolve visitor concerns. 

  • Monitors activities within assigned post to prevent theft, vandalism, damage to works of Art, or injury to visitors and staff.  

         – Document and report on above incidents of violation or unusual activity to Security and Exhibitions     

Team. 

         – Interface with Exhibitions Team for Artwork concerns, accidental damage, and malfunctions. 

  • Responds to emergencies. 

         – Call for assistance with medical emergencies in Museum galleries and Lobby. 

         – Provide leadership and direction for guests and staff in emergency situations, including those that require    Museum evacuation. 

  • Required to follow SJMA policies and instructions. 
  • Prepares the Lobby Desk and cash drawer for Admissions following best practice opening and closing procedures. 

         – Make smaller monetary change during the day, as needed. 

         – Work with the Accounting Specialist to reconcile queries and ensure adequate working funds for Admissions. 

         – Ensure deposit accuracy and secure end of day deposits. 

         – Reconcile and submit Admissions Report to Finance Office. 

  • Connects with drop-in group representative regarding visiting policies. 

               – Notify Education staff of all drop-in groups. 

               – Advise drop-in groups of Museum Guidelines when Education staff is not available. 

               – Process group payment. 

  • Attends and participates regularly in staff trainings and meetings. 
  • Evenings, holidays, and weekend work will be required. 

Minimum Qualifications:

  • Art History knowledge and Art appreciation. 
  • Excellent interpersonal and communication skills. 
  • Highest level of customer service: 

                – Ability to listen actively to visitors and be responsive to their needs and expectations. 

                – Ability to remain calm and maintain a positive demeanor in stressful circumstances and to handle       

                    crowds. 

                – Ability to exercise good judgment in the presence of Museum visitors and to problem solve on the spot. 

                – Ability to work with others of differing abilities, backgrounds, nationalities, and cultures. 

  • Ability to maintain a consistent professional manner in dealing with the public and other Museum staff. 
  • Ability to work with and communicate with multiple Museum departments. 
  • Flexible with last-minute changes. 
  • Dependability is a must. Punctual – reports to work as scheduled, on time, and prepared to start work. 
  • Ability to stand for long periods of time, required. 
  • Ability to function in crowd settings. 
  • Knowledge of CRM systems, required. 
  • Knowledge of Blackbaud ALTRU Software, preferred. 
  • Ability to read, write and speak English. Ability to effectively present information and respond to questions from visitors, staff, vendors, and volunteers. 
  • Bilingual skills, a plus. 

Special Requirements: 

  • Ability to work evenings, holidays, and weekends as required. 
  • Applicants must have availability for training sessions (Mon – Fri, 9:30 AM – 5 PM, dates TBD).  
  • This position requires a background check. 
  • CPR training, a plus. 

Education and/or Experience: Experience in customer service and cash handling, required. 

About Us:  

Founded in 1969 by artists and community leaders, the San José Museum of Art (SJMA) is the only modern and contemporary art museum in Silicon Valley.  Its dynamic program, which balances socially relevant traveling exhibitions with critically engaging shows drawn from a collection of 2600+ works, resonates with defining characteristics of San José and the Silicon Valley—from its rich diversity to its hallmark innovative ethos. Projects touch on timely topics from migration and identity to artificial intelligence and include significant original and touring exhibitions by both nationally and internationally acclaimed artists and emerging and under-recognized practitioners. SJMA supports its exhibition program with substantial arts education and outreach efforts, a strong commitment to community partnership, and a core commitment to nurturing a sense of belonging and welcome for all members of the racially, ethnically, and linguistically diverse community. The Museum has a publicly stated commitment to ensure that the majority of artist on view in any given season are women or artists of color and works to eliminate barriers to access by offering weekend and evening hours, eliminating admission fees for students and teachers, and providing exhibition didactics in English, Spanish, and Vietnamese––the three official languages of San José. 

The position requires a favorable background check and the ability to work weekends and evenings as required.  

As SJMA operates in a City of San Jose-owned building, applicants must comply with the City’s COVID-19 vaccine mandate.   

We are an equal opportunity employer. SJMA seeks talented people of all backgrounds – we value diversity of cultures, races and ethnicities, gender expressions, and abilities. Candidates who are BIPOC, LGBTQ+, bilingual or multilingual, and people with disabilities are encouraged to apply.  

To apply, please complete the application process at sjmusart.org/employment.  

Due to the high volume of interest, regrettably, we cannot respond to individual applicants. If you are selected as a potential candidate, SJMA will contact you to schedule an interview.  

No phone calls, please.  

JOB DETAILS

Location
San José, USA

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