Department: Museum Protection
Classification: Hourly, Non-Exempt
Reports to: Museum Protection Manager
Date: March 2021
A Level I Museum Protection Officer is responsible for providing physical security of KMCA and its remote satellite locations in order to safeguard its works of art, both interior and exterior, its buildings, grounds, and parking areas to assure the safety and well-being of staff, visitors, and persons in and around the Museum and its remote facilities. This individual will possess strong customer service skills to assist in creating a quality visitor experience. Ability to work with moderate to close supervision and to carry out assigned duties and responsibilities in an effective manner.
Protection of Artwork, Facilities, and Public
- Comprehend, adhere to, and enforce all museum security policies and procedures.
- Working knowledge of all Museum emergency plans and procedures, including medical emergencies.
- Provide security checks of Museum buildings, grounds, parking areas, and remote satellite locations (even in adverse weather conditions).
- Working knowledge of plan and procedure when artwork, buildings, or grounds are damaged or compromised.
- Main lower parking lot security booth including the monitoring of vehicle and Museum patron safety. Issue warnings to non-Museum visitors parking in designated Museum parking spaces. Contacting KCPD to ticket unauthorized vehicles as directed.
- Be alert for and report all safety hazards immediately to the on-duty Floor Supervisor.
- Open and close Museum according to published public hours.
- Report to on-duty Floor Supervisor any unusual or suspicious activity.
- Professional standards of attitude, demeanor, and presence as related to safety and security are required at all times.
- Report to on-duty Floor Supervisor any safety or health incidents or accidents involving staff or public.
- Create written Incident Reports as necessary.
Create a Quality Visitor Experience
- Relate Museum security policies and procedures to visitors and staff in a non-confrontational, professional attitude and demeanor.
- Interact with and assist visitors by answering routine questions regarding Museum facilities, galleries, restrooms, parking areas, Café and directions to other local destinations.
- Direct visitors to additional resources when appropriate.
- Ability to remain open-minded and outwardly un-opinionated as related to art on exhibition.
- As a facility frequented by the public for personal enjoyment, maintain a warm, friendly, welcoming, service-oriented attitude and manner at all times while on duty.
- Maintain a clean, crisp, and professional appearance, adhering to security dress code while on duty.
- Ability to resolve conflicts in a positive, constructive manner.
Perform Any and All Other Duties Assigned by on-duty Floor Supervisor
Job Knowledge/ Professionalism: Demonstrates the knowledge and skill necessary to perform effectively; understands the expectations of the job; keeps professional knowledge up to date. Maintaining integrity of Museum standards in ones presentation of self to the public.
Dependability: Maintains an acceptable attendance record, works as scheduled, gives appropriate notice of absence.
Trustworthiness: Ability to maintain discretion and confidentiality as it pertains to the Museum’s policy and procedures, personnel and other privileged information.
Interpersonal Skills: Maintains harmonious working relationships with supervisors, co-workers, and the public.
Judgment/Alertness: Ability to make sound judgments pertaining to safety of art and public. Ability to maintain constant awareness of people and surroundings.
- Must pass KCPD Police Commission examination and receive a Class A Police Commission (requires U.S. citizenship or permanent residency status and a police record free of a felony conviction).
- High School diploma or equivalent is required.
- Specialized training or study in Museum high security practices preferred.
- Previous security, law enforcement, military, or museum gallery experience is preferred.
- Ability to work overtime as required.
- Stand/Walk: The ability to remain on one’s feet in an upright position at a work station without moving about. The ability to move about on foot.
- Talk: The ability to express or exchange ideas accurately, loudly, or quickly by means of the spoken word, imparting information or detailed instructions to clients, to the public, or to other workers.
- Handle/Feel: The ability to seize, hold, grasp, turn, or otherwise work with hand or hands. The ability to perceive attributes of objects and materials such as size, shape, temperature, or texture, by touching with skin, particularly fingertips.
- Stoop: The ability to bend the body downward and forward by bending spine at the waist; requires full use of the lower extremities and back muscles.
- Reach with hands and arms: The ability to extend the hands and arms in any direction.
- Lifts Weight and Exerts Force: Lifts weight up to 40 lbs or exerts force by lifting, lowering, pulling, carrying, pushing, slapping, striking, kicking, pulling, or jerking.
- Vision: The ability to see clearly at 20 inches or less and 20 feet or more. The ability to observe an area that can be seen up and down or to the left and right while eyes remain fixed on a given point. Three-dimensional vision, the ability to judge distances and spatial relationships to see objects where and as they actually are. The ability to adjust the eye to bring an object into sharp focus. This is required when doing close work at varying distances from the eye.
Cover letter and Resumes can be emailed to [email protected] or you may mail hard copies to:
Kemper Museum of Contemporary Art
Human Resources Manager
4420 Warwick Blvd.
Kansas City, MO 64111