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Pre and Post Sale Coordinator
Pre and Post Sale Coordinator
Bonhams
Post Date: 27 Aug 2023

JOB OVERVIEW

About Bonhams

Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global main operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewellery, and entertainment memorabilia.

Key Tasks and Responsibilities

As the Pre and Post sale Coordinator for the Weekly “Luxury department”, you will be responsible for ensuring the smooth running of all aspects of the auction for our Buyers following the closing of the online weekly auctions. In particular:

  • You will work with the pre-sale administrator to obtain key information relating to buyers relevant for invoicing and post-sale shipping process
  • You will service client queries by phone, team email inbox, and in person quickly and accurately
  • You will field requests from potential registrants, bidders and buyers for condition reports and additional images liaising with the department cataloguers
  • You will coordinate preview by appointment only of Luxury items ensuring that our clients feel acknowledged and welcomed
  • You will manage pre-sale administration ensuring the smooth registration of clients taking and entering absentee bids, and processing internet bids and web related queries and noting post-sale shipping preferences
  • Manage client’s accounts, updating internal systems with client details and ensuring appropriate ID is on file for Buyer
  • You will service all post-sale buyer queries by phone, team email inbox, and in person quickly and accurately
  • You will produce all buyer invoices immediately post-sale and email to buyers
  • You will assist in cashiering responsibilities recording payments accurately, balancing sales
  • Manage client’s accounts, updating internal systems with client details and ensuring appropriate ID is on file before releasing property for shipping or collection
  • You will fulfil the requests for in-house packing & shipping of all Jewelry, wathes and fashion items lots in a quick and efficient manner and provide buyers with tracking information
  • You will coordinate with 3rd party shippers to obtain quotes for international shipments and ensure the quick fulfilment of requests for shipping, you will supervise the relationship with customs third parties
  • You will oversee the collection of sold lots from our Paris office ensuring that the necessary release paperwork is completed
  • You will file claims for loss and damage liaising between internal departments and the client to gather details and generally assist with the claims process
  • You will chase outstanding invoices to receive settlement
  • Be flexible with your schedule, as this role may require support during special events and sale previews

Key Skills and Atributes

  • Bachelor’s degree with 1-2 year’s relevant work experience
  • Comfortable working in a fast-paced environment with multiple deadlines
  • Great attention to detail and consistent, proactive, internal and external communication
  • Excellent demonstration of first-class customer service skills and experience dealing with a diverse range of people
  • A positive team player who is able to maintain knowledge of departments, personnel, names and titles of senior management and executive officers, as well as branch locations
  • Possess a genuine interest and thorough knowledge of art history and art market
  • Proficiency in Microsoft and Outlook programs and database software
  • Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends

What We Offer

• Travel Allowance

• Learning and Training Funding Programme

• Welfare and Retirement Plans

If you wish to apply, please send your CV and cover letter by 6th September 2023 at midnight.

We thank you for your interest in this position, but please note that we will only contact candidates chosen for further consideration.

 

Bonhams is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

 
 
 

JOB DETAILS

Location
Paris, France
Fields

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