The Role
The Receptionist represents Christie’s to clients and the general public. She/he will be the first point of contact for our company, providing exceptional customer service to clients, visitors, and employees at our 3/F Christie’s counter. This role involves managing the 3/F counter, handling administrative tasks and ensuring the smooth operation of daily activities.
Specific duties & responsibilities will include but are not limited to
• Handle general client (internal and external) enquiries across all communication channels as outlined in Client Service Standards and according to departmental guidelines including, but not limited to, view/auction information, condition, report assistance, sale results, Christie’s.com, Christie’s LIVE, Online Auctions, and any bidding and account-related matters.
• Provide general information on Christie’s to the public, including information on forthcoming sales and auction house procedures.
• Assist in gathering and recording Client Comments and survey responses.
• Liaise with back-office staff on client visits to ensure comfortable meeting place is available upon their arrivals.
• Provide onsite support at Hong Kong Sales and other special events as requested.
The Candidate
• Worked experience in client service preferred
• Ability to reflect the image and standards of Christie’s in all situations in accordance with Client Service Standards
• Ability to work with clients in person and remotely
• Ability to work well as a team and promote team effectiveness
• Ability to multi-task, prioritize, and follow up promptly
• Willingness to accept assignments with positive attitude
• Desire to learn and take on new challenges with positive attitude
• Excellent verbal and written communication skills
• Commitment to regular and punctual attendance
• Flexible working hours when required, including evening and weekend sale coverage
• Excellent general IT skills and ability to learn all Christie’s systems
