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Research & Insights Analyst
Research & Insights Analyst
The Whitney Museum of American Art
Post Date: 07 Dec 2022

JOB OVERVIEW

Reporting directly to the Museum’s Chief Strategy Officer, the Research & Insights Analyst strengthens our understanding of the Whitney’s internal and external audiences in order to improve, expand, and deepen our engagement with them. This individual’s expertise in proven research methodologies uniquely qualifies them to set goals, test hypotheses, and evaluate outcomes. Their work supports the Whitney’s highest-level decision-making and most mission-critical goals, including expanding and diversifying the audiences we serve, providing an inclusive and accessible experience for all, and measuring the impact of our collective efforts.

Responsibilities

  • Lead research and analytics efforts through both internal projects and external studies, and devise strategic communications roadmaps detailing how findings are shared and actioned
  • Manage and execute the Museum’s audience research program, evaluating results of programmatic and operational initiatives by developing, tracking and reporting on key metrics
  • Provide analysis for strategic projects involving the Board of Trustees, Director’s Office, Office of People & Culture, and Finance department, supporting decision-making across the Whitney’s current Strategic Plan
  • Identify insights using quantitative and qualitative methodologies, including but not limited to pre- and post-visit surveys, experiential and observational research, 1:1 interviews and focus groups, digital user research and social listening, and visitor journey-based analyses
  • Synthesize and socialize key insights in ways that drive impact for relevant teams, including but not limited to Education, Marketing, Membership, Retail, Food & Beverage, Communications, Digital Content, and Onsite Operations/Visitor & Member Experience
  • Manage dynamic systems for data integration and visualization, collaborating closely with colleagues across Business Systems, Technology, and Finance
  • Serve as central resource to set goals, test hypotheses, and measure success – within and beyond audience-specific data, research, and analysis
  • Work as a change agent to engender best practice data-literacy, fact-based decision-making, and digital-first ways of working throughout the Museum
  • Collect and compile people metrics and data from a variety of sources including but not limited to HRIS and payroll outputs, management and employee surveys, exit interviews, employment records, government labor statistics, and peer practices
  • Design, produce, and socialize periodic reports for various internal stakeholders on a monthly, quarterly, and ad hoc basis
  • Serve as the confidential representative for the Chief Strategy Officer in internal and external situations, including but not limited to communications, meetings, projects, and events

Qualifications

  • B.A., preferably in social sciences, statistics, marketing, mathematics, computer science, or another field with relevant research and/or analytics curricula
  • 2-4 years professional experience as a consultant, analyst, researcher, or customer insights-driving role  
  • Excellent interpretation of quantitative and qualitative data, enabling the “so what?” realizations that creatively make meaning and drive action
  • Exceptional communication skills – interpersonal, verbal, and written  
  • Comfort breaking down complex analytical concepts into user-friendly frameworks and visualizations
  • Strong project management skills, including strategic scoping, on-time delivery, consensus-building, and responsiveness/resilience in the face of challenges and change
  • Must have strong knowledge of analytics tools, incl. Excel and potentially SPSS, SAS, or Stata  
  • Must have strong knowledge of data visualization and presentation tools, incl. PowerPoint and Tableau  
  • Should be a creative, responsive, and collaborative problem-solver
  • Should be interested in consumer psychology, behavioral economics, and/or data science
  • Should be seeking a professional environment that encourages learning, growth, and change
  • Basic knowledge of Python, R, and/or SQL for processing large datasets a plus
  • Spanish-speaking preferred 
  • Professional experience in the cultural or creative sectors not required

Compensation & Benefits

  • Compensation of $80,000 per annum
  • Medical, Dental, Vision, 403(B) elections
  • Generous PTO benefits
  • Commuter benefits – parking and mass transit
  • Admission to world-renowned museums across the city and nationally
  • Pet insurance and discounted membership for Citibike

Not sure you meet 100% of our qualifications? Research shows that men apply for jobs when they meet an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend to only apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or take the next step in your career path, we will be glad to have you on our radar. Please use your cover letter to tell us about your interest and what you hope to bring to this role.

About the Whitney:

The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.

Applications

Please see website for more details.

JOB DETAILS

Location
New York, USA

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