Reporting to: Business Director, Europe Sales Management
Working hours: Monday to Friday
10.00am to 6.00pm (additional hours as required

• Sales operations projects
• Line management of eight sales administration team members
  o Experience needed in day-to-day HR management (holidays, sickness) setting yearly objectives, salary reviews, resource management and recruitment

Responsibilities

Sales Operations

• Oversee the management of the Views app:
• Work with app developers to address any technical issues
• Work closely with HR to manage account deactivation and creation
• Monitor collection updates to ensure information is current and works are published to the app before openings and events.
• GE rota and Saturday gallery cover.
• Manage desk allocations and office space bookings for the London sales team using the deskbird app.
• Participate in Sales, Finance, Registrar and HR meetings as required.
• Serve as a Sales business liaison to the project management office, focusing on Sales processes and digital transformation.
• Ad hoc projects
  Key Responsibilities Team Management
• Oversee day-to-day management of Sales administration team including: –
• Input into and management of yearly objective settings in line with relevant Directors / Associate Directors objectives and expectations of their administrator
• Management of yearly review process and communication regarding final assessment and bonus pay out
• Organising biweekly 1:1 catch-ups with admin team to track and address workload and priorities (as necessary)
• Organising quarterly check ins with relevant selling team to check admin performance
• Arranging and conducting 6 monthly performance reviews to create and track progress against objectives
• Leading recruitment of new starters including reviewing CVs, interviewing, providing training and successful on-boarding
• Managing departures from the team ensuring handovers are completed and contribute to restructuring solutions
• Manage holiday and sickness absences within the team
• Organise and oversee a mentorship structure within the sales administrator team
• Chair weekly London sales admin meetings, providing feedback to senior management re: issues raised
• Chair monthly global admin meetings and organising summer training and refresher sessions.
• Addressing issues related to the London admin team’s processes, escalating unresolved issues to department heads, and maintaining an updated issues log with outcomes communicated to the team.