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Senior VIP Relations Manager Asia
Senior VIP Relations Manager Asia
Art Basel
Post Date: 23 Jun 2023

JOB OVERVIEW

Art Basel stages the world’s premier art shows for modern and contemporary works, sited in Basel, Miami Beach, Hong Kong, and Paris. Defined by its host city and region, each show is unique, which is reflected in its participating galleries, the artworks on display and the parallel content programming produced in collaboration with the local institutions. In addition to ambitious stands featuring leading galleries from around the globe, each show’s singular exhibition sectors and artistic events spotlight the latest developments in the visual arts, offering visitors new ideas, new inspiration and new contacts in the artworld.

We are seeking an experienced, motivated, and operationally minded person to join our dynamic team in Hong Kong as Senior VIP Relations Manager, Asia. This position will report to the Global Head of VIP Relations; Director, Art Basel Hong Kong; and General Manager, Hong Kong.

Position Summary:

  1. Art Basel Hong Kong VIP Relations project management and delivery
  2. Hong Kong VIP team management
  3. Act as point of contact on Asia Pacific VIP Relations matters internally and externally
  4. Develop and oversee VIP cultivation and programming in Asia

List of Responsibilities:

1. Art Basel Hong Kong VIP Relations project management and delivery

  • Serve as the main project manager on VIP matters for the Art Basel Hong Kong Show deliverables by working closely with the Hong Kong team, Global VIP team, and VIP representatives.
  • Closely support the General Manager, Director of Art Basel Hong Kong, and Global Head of VIP Relations in order to deliver the global shows and show-related events; report to both Hong Kong leadership team as well as VIP department head.
  • Develop and oversee the overall VIP strategy, timeline, roadmap and budget for VIP matters for Art Basel Hong Kong.
  • Play a key role in all VIP communication aspects for the Hong Kong Show, such as VIP outreach, newsletter, etc…
  • Oversee and lead all communications with VIP Reps attending Art Basel Hong Kong by sending touchpoint emails, sharing necessary documents, and conducting on-line/off-line meetings leading up to Show.
  • Oversee VIP-related operational tasks with the Hong Kong team, such as VIP card and desk management.
  • Handle high-level VIP inquiries through various channels, such as emails, phone calls, and in-person meetings, etc.
  • Spearhead departmental presentations on VIP matters, pre & post-show.
  • Act as primary liaison to work closely with various departments across the company and regions including Marketing, Communications, Partnerships, Gallery Relations, Operations, and more.
  • Work closely with cultural institutions and partners to develop a comprehensive program of events during Art Basel Hong Kong show week and beyond.
  • Work closely with Global Head of VIP Relations and Head of VIP Intelligence on VIP attendance analytics and reports.

2. Hong Kong VIP team management

  • Lead the Hong Kong VIP team by planning and managing the team’s tasks.
  • Conduct performance reviews, set and monitor KPIs for each team member.
  • Run weekly team meetings and attend regular global calls.
  • Oversee the team’s holiday/leave planning and plan/assign staff business travel and other necessary HR-related matters.
  • Oversee the recruitment and training of new staff.

3. Act as point of contact on Asia Pacific VIP Relations matters internally and externally

  • Cultivate and engage key VIP networks in Hong Kong and beyond for Art Basel shows.
  • Attend key art events in Hong Kong and Asia.
  • Develop key client entertaining opportunities and events in Hong Kong and Asia.
  • Closely manage high-level Hong Kong VIP guests for all Art Basel shows.
  • Provide intelligence and advice on Asia VIP figures for Art Basel programming such as Conversations, reports, interview requests, and more.
  • Work closely in collaboration with global VIP team as well as VIP Representatives in Asia.
  • Work closely with Global Head of VIP Relations in various VIP initiatives for all Art Basel shows.
  • Oversee data management on VIP records for Asia Pacific.
  • Develop relationships with cultural organizations including museums for show week and beyond.
  • Maintain a close relationship with Hong Kong galleries and institutions.

4. Develop and oversee VIP cultivation and programming in Asia

  • Act as Ambassador for Art Basel in Asia; gain information of key events and key figures in the region; initiate connections; raise reputation/exposure of Art Basel; regional travel for market research and relationship building; client acquisition.
  • Spearhead VIP, service events planning, programming and management for client cultivation around Hong Kong show and other Art Basel shows throughout the year
  • Work closely with Director Art Basel Hong Kong to retain high-level VIP relationships while identify and acquire new relationships for the show.

Qualifications:

  • Bachelor’s degree required.
  • Must be perfectly fluent in English with both speaking and writing.
  • Fluency in Mandarin (preferable) and/or another Asian language (mandatory).
  • Must have excellent client handling and communication skills.
  • Strong project management skills.
  • Experience as a manager leading a small team.
  • 7+ years of experience, preferably in the art world in similar art industry sectors such as museum, art auction house, art center, art fair, or gallery.
  • Necessary to have strong interpersonal skills with a team-player mindset in order to work in close collaboration with the local team in general, as well as the larger Art Basel global team across four offices in Basel, Paris, New York, and Hong Kong.
  • Must be comfortable with actively attending local events and regular business travel to Art Basel shows and beyond.
  • Some experience in art sales or high-level client service preferred.
  • Proficient in using client database such as CRM, Salesforce, or similar other software.
  • Proficient or advanced in Microsoft program such as Excel, Word, PowerPoint and others.

This is a full-time position and will be located in Hong Kong. The position will offer an attractive package commensurate on experience.

Interested and qualified candidates should send their resume and covering letter by email to Angelle Siyang-Le, at [email protected].

Only shortlisted candidates will be contacted.

JOB DETAILS

Location
Hong Kong SAR
Fields

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