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Visitor Experience Ambassador
Visitor Experience Ambassador
National Gallery Singapore
Post Date: 08 Aug 2020




National Gallery Singapore is a leading visual arts institution overseeing the largest public collection of modern art in Singapore and Southeast Asia. Situated at the birthplace of modern Singapore, in the heart of the Civic District, the Gallery is housed in two national monuments – City Hall and former Supreme Court – that have been beautifully restored and transformed into this exciting 64,000 square metres venue. Reflecting Singapore’s unique heritage and geographical location, the Gallery aims to be a progressive museum that creates dialogues between the art of Singapore, Southeast Asia and the world to foster and inspire a creative and inclusive society. This is reflected in our collaborative research, education initiatives, long-term and special exhibitions, and innovative programming. The Gallery also works with international museums such as National Museum of Modern Art, Tokyo (MOMAT), National Museum of Modern and Contemporary Art, Korea (MMCA), Centre Pompidou, Musée d’Orsay and Tate Britain to jointly present Southeast Asian art in the global context, positioning Singapore as a key node in the global visual arts scene.

In 2018, the Gallery was the only museum in Southeast Asia that received a ranking in The Art Newspaper’s annual global survey of attendance at museums and took the 38th place. It is also the first museum in Asia to receive the Children in Museums Award by the European Museum Academy and Hands On! International Association of Children in Museums. It also won the awards for “Best Theme Attraction” at TTG Travel Awards 2017, “Best Attraction Experience”, “Breakthrough Contribution to Tourism” and “Best Customer Service (Attractions)” at the prestigious Singapore Tourism Awards in 2016 for its role in adding to the vibrancy of Singapore’s tourism landscape. For more information, visit https://www.nationalgallery.sg.

Vi sitor Experience Ambassador

This role aspires towards INSPIRING STORIES, CREATING CURIOSITY and A MOVING EXPERIENCE for all our visitors.

Key responsibilities are:

•Provide assistance and information to visitors
•Ensure visitors do not tamper with artworks
•Perform sales transactions for gallery admission, events and programs
•Upsell and cross-sell gallery products
•Perform daily opening and closing of counter, including generating and reconciling daily sales reports
•Maintain sufficient level of brochures and general tidiness of the ticketing counter
•Promote gallery exhibitions, events, programs and public docent tours
•Maintain knowledge of promotions and policies regarding payment, exchanges and security practices
•Facilitate group visits, including meet-and-greet
•Pre-print tickets for group visits and ensure efficient ticketing management for schools
•Manage feedback and perform service recovery in accordance to stipulated guidelines

•Minimally 1 year of experience in an established tours, attractions or Hospitality Company with combined knowledge of inbound tours and ticketing operations strongly preferred
•Ability to work nights, weekends and in accordance to operational schedules when needed
•Good spoken and written English
•IT literate
•Ability to work independently and as a team
•Good interpersonal and communication skills

Interested applicants may send your resume to [email protected], stating your notice period, work experience, current and expected remuneration and if you are applying for a full time or part-time position. This position is managed by Gallery’s outsourced service partner, Adecco Personnel Pte Ltd.



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